Privacy Policy.
1. Data We Process
We process account data, order data, payment references, fulfillment metadata, and support ticket records needed to operate the platform safely. This may include profile details, recipient usernames, order lifecycle states, and risk-control signals.
2. Why We Process It
Data is used to deliver orders, validate payments, prevent abuse, maintain ledger accuracy, support referrals/withdrawals, and provide customer support.
3. Security Controls
Sensitive operations and credentials are handled server-side only. Access controls are enforced through authenticated policies, role checks, and scoped service workflows.
4. Support Attachments
Support file uploads are stored in private object storage. Access is provided through short-lived signed URLs and authorized ticket access checks.
5. Retention and Audit
We retain records required for order operations, dispute handling, fraud response, and accounting audit trails. Retention windows may vary by legal and operational requirements.
6. Privacy Requests
For privacy-related questions or requests, open a ticket through Contact Us. Requests are handled through the tracked support workflow.