Frequently Asked Questions.
Policy and product answers for payments, delivery, referrals, withdrawals, and support.
How does delivery work after I pay?
After payment is confirmed, your order is moved to the fulfillment queue and processed against your Telegram username. Most orders complete quickly, and retry logic is applied automatically if the provider is temporarily unavailable.
When is an order marked as paid?
An order is treated as paid only after trusted payment confirmation events are received and validated. Visiting a success URL alone does not complete an order.
Can I buy for any Telegram username?
Yes, but the username must pass validation before payment. This avoids failed fulfillment due to invalid or unreachable recipients.
How are referral rewards calculated and released?
Referral earnings are ledger-based and created in a locked state first. They become eligible only after lock and order checks pass, then can be requested via manual withdrawal flow.
Why is my withdrawal not instant?
Withdrawals are intentionally manual for control and audit safety. Requests are reviewed by admin, then marked and processed with payout notes and references.
What happens if payment is refunded or chargebacked?
Order state is updated and related referral entries can be reversed based on lifecycle rules. This keeps accounting and payout eligibility accurate.
How do support tickets work?
You can create a ticket from your dashboard Support page or through Contact Us. Ticket replies are realtime, include optional attachments, and are tracked with clear status updates.
I still need help. Where should I reach out?
Please open a ticket from the Contact Us page so the request is tracked and handled inside the support workflow.
Can account access be restricted?
Yes. Accounts may be limited or blocked for abuse, fraud risk, or policy violations. Restrictions are managed through controlled admin actions.
Need account-specific help? Open a request on Contact Us.