Refund Policy
Last updated: Oct 1,2024
At Buy Telegram Stars, customer satisfaction is our priority. However, due to the nature of digital products, we have specific guidelines for refunds and returns. Please read this Refund Policy carefully before making any purchase.
Digital Products and Non-Refundable Purchases
All purchases of Telegram Stars from Buy Telegram Stars are considered final, non-refundable, and non-transferable. Once the stars have been successfully transferred to your Telegram account, they cannot be returned or exchanged for a refund.
Eligibility for Refunds
We will only issue refunds in the following situations:
- Duplicate Payments: If you accidentally made a duplicate payment for the same order, please contact us immediately. We will verify the payment and issue a refund for the duplicate amount.
- Technical Errors: In the rare case of a technical issue where you did not receive the Telegram Stars you purchased after successful payment, please reach out to us within 24 hours of the transaction. We will investigate and, if necessary, issue a refund or manually transfer the stars.
No Refund for Change of Mind
We do not offer refunds if you change your mind after completing a purchase or if you no longer need the stars.
Requesting a Refund
If you believe you qualify for a refund under the conditions outlined above, please follow these steps:
- Contact Us at support@buytelegramstars.com with the following information:
- Your order number
- Proof of payment
- Details of the issue
- Our support team will review your request and respond within 2 business days.
- If your refund request is approved, the refund will be processed to the original payment method within 5-10 business days, depending on your payment provider.
Incorrect Account Information
Please ensure that you provide the correct Telegram account details at the time of purchase. We are not responsible for failed deliveries due to incorrect or incomplete account information. Refunds will not be issued for orders where incorrect details were provided.
Payment Disputes
If you initiate a chargeback or payment dispute through your payment provider without first contacting us, we reserve the right to deny any further services and block your access to future purchases on our website. We encourage you to reach out to us to resolve any issues before involving third parties.
Contact Us
If you have any questions or concerns about our Refund Policy, please get in touch with our support team at:
Email: support@buytelegramstars.com